If my Power Pod needs to be replaced, what exactly am I getting?
Good question! You will receive a brand new UL-Certified Power Pod. Choose from a variety of colors available for replacement.
Why is this product being recalled?
The lithium-ion battery in the recalled Power Pods can potentially overheat and ignite, posing fire and burn hazards to consumers.
What should I do with the Power Pod?
Please stop using the device immediately. Follow the step above to submit your claim and then dispose of it in accordance with your local regulations for recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.
Can I get a refund instead of a replacement?
At this time, we are only offering a product replacement. Refunds or store credits are not available as part of this recall.
How do I return my recalled product?
You do not need to physically return your Power Pod, but you will need to dispose of it in accordance with your local regulations for the disposal of recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.
Is there a deadline for returning the recalled product?
No, we encourage customers to submit their product recall claim as soon as possible, but recalls have an indefinite timeline.
How long will it take to receive my replacement?
Replacements are typically approved and shipped out within 2 weeks after the customer has submitted their recall form. However, due to higher-than-usual submission volumes, we may experience delays, and delivery could take up to 30 days.
What if I no longer have the physical product?
In order to be eligible for a replacement under the terms of this voluntary recall, possession of the affected product is required. If the unit is no longer in your possession, we recommend contacting the current holder of the product and directing them to complete the recall submission and follow proper disposal procedures.
Are you recalling other products?
No, this recall is only for some Power Pod products. No other Casely products are being recalled.
I received my Power Pod as a gift. Should I also participate in the recall?
Yes. Even if you received the product as a gift, we encourage you to take part in the recall and dispose of the battery safely.
What if I sold or gifted the Power Pod to someone else? Should I notify them about the recall?
If you sold or gifted a Power Pod to someone, Casely would greatly appreciate it if you would send them a message to notify them of the recall and direct them to participate in the recall by visiting this page.
My Power Pod seems fine. Do I need to participate in the recall?
We’re glad your Power Pod has been working well. However, out of caution, we’re asking all customers with a qualifying unit to participate in the recall to ensure everyone’s safety.
What if I bought the Power Pod from somewhere besides getcasely.com or Amazon?
If you purchased it from another retailer:
- Select “Other” on the recall form and enter the store name
- Upload clear photos of the product
- Follow disposal instructions once your claim is submitted
Are the replacement Power Pods safe?
Yes! The new Power Pods (Model: PP240) are UL-Certified and approved by the CPSC. They include:
- Upgraded batteries with safer separators
- Battery Management System (BMS)
- PTC-based overcurrent protection
To learn more about our Recall process, please see below:
Recall FAQs
